Inclusive and sustainable development of smart cities ecosystems in Italy

The smart cities subject has been studied, implemented, measured, and developed for almost two decades. However, besides its known importance in promoting a better quality of life for citizens, many aspects require further investigation, particularly concerning the articulation between the diverse actors that, together with the public administrations, are committed to building a sustainable smart city. Knowing this, we conducted a quali-quantitative study to analyze the main challenges in implementing smart cities focused on sustainability and social inclusion in Italy. Results reveal that communication with citizens is paramount to pursuing the objective.